Return Policy

This Return & Refund Policy governs all purchases made at rainbowfoal.com operated by Guangxi Xinzhihai Network Technology Co., Ltd.

1. Return Window

Eligible furniture products may be returned within 30 calendar days after delivery. Return requests submitted beyond this window will not be accepted.

2. Return Eligibility

To qualify for a return:

  • Furniture item must be unused, undamaged by customer misuse, and kept in original condition with complete original packaging.
  • Custom‑made, personalized furniture items are not eligible for preference‑based returns. This restriction is clearly applied before purchase.

Items damaged by improper assembly, misuse, accidental damage or normal wear‑and‑tear are not eligible for return.

3. How to Request a Return

Do not send items back without prior authorization. To start a return request: please email support@rainbowfoal.com. Please provide your order number, item name, reason for return, and relevant photos or videos if requested. Our support team will review your application and send you return instructions upon approval.
The last update was on September 11, 2026.

4. Return Warehouse Address

Please do not send returned goods to our business registration address. Once your return request is approved, our customer‑support team will provide you with the dedicated return‑warehouse address and full return instructions. Unauthorized shipments sent to our registered business address cannot be processed for return or refund.

5. Return Shipping Responsibility

  • Preference‑based returns (change‑of‑mind): Customers are responsible for return‑shipping costs.
  • Damaged, defective, incorrect or materially‑different‑from‑description furniture: We will provide replacement, partial credit or full refund solution at no extra cost to you. Please notify us within 7 calendar days upon receiving such items and provide photo/video evidence of defects, damage or wrong‑item delivery.

We will not shift all business liability fully to consumers for merchant‑side errors. Excessive restocking fees or cancellation penalties are not applied.

6. Refund Timing

Approved refunds will be issued back to your original payment method within 5‑10 business days after we receive and complete inspection of returned goods. The actual arrival time of funds depends on your card‑issuer or payment‑provider processing schedule.